Privacy Policy

furCRM Inc. prioritizes the privacy and security of individuals who use our product and service, ExcelTL. This Privacy Policy outlines how we collect, store, and use your information when you use our services. By using ExcelTL, you consent to the collection, use, and processing of your information as described in this policy, in accordance with applicable data protection laws, including

Japan's Act on the Protection of Personal Information (APPI).
The General Data Protection Regulation (GDPR).
The California Consumer Privacy Act (CCPA).

1. Data Collection and Use

We collect personal and non-personal information to provide you with the best possible experience. This information is collected through:

Forms and direct user input during registration
Cookies and tracking mechanisms to analyze service usage
Customer support interactions (calls, emails, etc.)

By using ExcelTL, you consent to the collection and use of your information as described in this policy, in accordance with applicable laws.

(1.1) Information Collected

(a) Information Collected Upon Registration

When you register for ExcelTL, we collect personal information and other relevant details necessary for your account setup and service provision. This typically includes:

Customer Name (e.g., individual name, legal entity name, organization name, or representative name)
Email Address
Phone Number
Company Information
Any other specific information provided or required during the registration process.

(b) Information Collected Through Service Usage

We also collect information as you use the ExcelTL service. This may include:

Support history and inquiry records (as mentioned in "Purpose of Use" section)

(c) Other Related Information

We may collect other information obtained in relation to your use of, or interaction with, ExcelTL and its associated services, as detailed further in the "Purpose of Use" section.

(1.2) Purpose of Use

We collect and use your data for the following purposes to ensure optimal service delivery, continuous improvement, and effective communication:

(a) Service Maintenance and Improvement

We analyze usage data to enhance functionality, improve user experience, and ensure ExcelTL remains efficient and reliable.

(b) Customer Service Delivery

Your data allows us to provide timely support, assist with technical issues, and offer customized solutions to ensure a smooth experience.

(c) Responding to Inquiries and Requests

We use data from your inquiries and requests to offer effective and efficient customer support, improving future interactions.

(d) Sending Notifications and Information

We may send updates about maintenance, new features, service-related news, and important changes that impact your experience with ExcelTL.

(e) Product Development and Marketing

User feedback is essential for planning, developing, and refining new features to meet your needs and improve ExcelTL.

(f) Other Service-Related Communications

We may use your data to send important announcements, promotions, or updates related to ExcelTL, ensuring you stay informed about relevant changes and new offerings.

We only use your data for the purposes outlined in this policy. Your data will not be used for purposes beyond those described here, unless we obtain additional consent from you.

2. Data Security and Privacy

ExcelTL ensures the security of your data. We employ industry-standard encryption to secure your data both in transit and at rest. We work with trusted third-party service providers for services like cloud storage and email services, all of whom meet strict security standards.

(2.1) Local Data Storage and Cloud Integration

Your data, including files and job results, can be stored locally on your device during ETL job execution or on your dedicated cloud storage, depending on your preferences. We do not upload or process your data on our servers unless explicitly authorized by you.

(2.2) Job Execution Logs and Cloud Integration

We store job execution details, including results and logs, locally on your device during the ETL process. Alternatively, you can choose to store these logs on your dedicated cloud storage. Logs are retained only as long as necessary and may be deleted after the job completes.

3. Data Retention and Deletion

(3.1) Data Retention Period

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable laws, regulations, or contractual obligations. Data may be retained for the duration of our business relationship and for a period after, to comply with legal obligations or resolve any issues.

The criteria used to determine the retention period include:

The type of data collected.
The purpose for which the data is collected and processed.
Legal or contractual obligations (such as tax and accounting laws) that require data retention.
Requests from users regarding the deletion or anonymization of their data.

Once the retention period has passed or is no longer necessary, your personal data will be securely deleted or anonymized.

You have the right to request access to your personal data, request corrections, or request the deletion or anonymization of your data.

(3.2) Data Deletion upon Contract Termination or User Request

Upon termination of the contract, or upon request, you can choose to have your data:

Permanently Deleted: We will erase your personal data from all systems and backups.
Anonymized: Your personal data will be anonymized for statistical analysis purposes.

Please contact us to submit your data handling request. We will process your request promptly

4. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or data processing activities. We will notify users of significant changes through email or a prominent notice within the application. Please review this policy regularly to stay informed of any updates.

By using ExcelTL, you agree to the terms outlined in this Privacy Policy. If you do not agree with the changes, you may contact us to request clarification or to withdraw your consent.

5. Contact Us

If you have any questions, concerns, or requests related to your data or privacy rights, please contact us at

Email: exceltl@furucrm.com

Phone: (+81)80-4095-3562

For formal data access requests or complaints, please use the contact details above, and we will respond within the timeframe required by applicable data protection laws.