Blog - furuCRM

March 24, 2026

Salesforce Agent Builder / Studio / Agent Script Release Analysis — Impact on the Traditional GUI and Whether Complex Agents Can Be Realized

This article analyzes how the new Salesforce Agent Builder, Studio, and Agent Script affect traditional GUI, Topic, and Action design, and examines whether complex agents with multiple synchronous and asynchronous processes can be implemented with Agent Script alone or still require orchestration.

March 23, 2026

PDF Knowledge Search Without RAG — Validation of Agentforce × Multimodal × Custom Objects

Can PDF knowledge search and answer generation be implemented without RAG? This article explains the architecture, implementation approach, benefits, and scope of a validation using Agentforce, Multimodal AI, and custom objects.

March 23, 2026

[Urgent Analysis] The Reality of the Grubhub Data Breach: The Attack Did Not Begin with “Grubhub” Itself

An analysis of the Grubhub data breach, focusing on OAuth token abuse, third-party compromise, user checks, and practical response actions for companies and individuals.

March 17, 2026

The Complete NotebookLM Guide for Beginners (2026)

Unlock the power of AI for learning and research with this complete 2026 NotebookLM guide for beginners. From setting up intelligent Sources to mastering advanced features in the Studio Panel—such as Audio Overviews, Mind Maps, and Quizzes—this article will help you transform thick books and complex documents into actionable knowledge in a flash. Start your journey to mastering knowledge today!

February 4, 2026

Revenge for “a failure seven years ago”: How Agent Memory will reshape the future of booking systems

A hard lesson from a canceled mega booking project: why DB-centric designs collapse under complex reservations—and how Agent Memory, acting as a dispatcher with in-memory state and soft locks, can deliver reliable UX and dramatically reduce database load.

February 4, 2026

A New Definition of AI Agents: Why “Action” Encompasses “Skill” and Drives Business

AI agents are entering a new design era. “Skills” are specialized tools, but “Actions” orchestrate multiple skills to complete end-to-end business outcomes. This article explains why Actions are broader than Skills—and how their coexistence unlocks practical, enterprise-grade automation across industries.

February 3, 2026

[Important] Preparation Required for Upcoming Root Certificate Change

On February 5, 2026, Salesforce will update its root certificate to DigiCert Global Root G2. Most users won’t need to do anything, but integrations that rely on older Java/OS environments or certificate pinning may fail. This article breaks down what’s changing and provides a simple checklist of what admins and IT teams should verify to avoid unexpected outages.

February 3, 2026

Code-Free AI to Record Conversion with Generic Orchestration Framework

Build Salesforce records directly from AI-generated JSON—without writing Apex. This article introduces the Declarative Record Builder on Generic Orchestration Framework, showing how custom metadata (SchemaMapping, FieldMapping, ObjectHierarchy) defines schemas, mappings, and record hierarchies to create Opportunities, Tasks, Events, and Contacts from meeting minutes.

January 28, 2026

Unlocking the True Value of Agentforce: Why We Need a Generic Agent Orchestration Framework

Single AI prompts are not enough for enterprise workflows. This article explains why a Generic Agent Orchestration Framework is essential for running Salesforce Agentforce reliably, with state management, async execution, and full auditability.